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Frequently Asked Questions

Do I need a doctor's referral?

As a private patient, no you do not.

A doctor's referral is essential if you are a

  • Worker's Compensation Claim

  • Compulsory Third Party Claim

  • Department of Veteran's Affairs (DVA) Patient

  • Enhanced Primary Care (EPC) Patient


Is physiotherapy covered by MediCare?

Generally, no, however if your GP believes you to be eligible for an EPC plan then MediCare will partially cover your fees. Please note, a doctor's referral is essential and you will personally be paying full private fees upfront and a specific invoice will be issued to you to claim from MediCare.


Is physiotherapy covered by Private Health Insurance?

Yes, we offer HICAPS rebates on the spot allowing you to pay the gap payment. We reccomend you to check with your Private Health Insurer to see if your plan covers physiotherapy and to bring your card along to the appointment.


What do I need to bring?
  • A doctor's referral if required (see question #1)

  • Private Health Insurance card if applicable

  • Scans and reports relating to injury (X-rays/MRI/Ultrasound/CT Scans)

  • Appropriate clothing depending on area to be assessed (e.g. wearing a singlet to have shoulder assessed/ wearing shorts to have knee assessed)


If I'm a workcover or CTP patient what do I need to bring?
  • Doctor's referral

  • Any relevant scans and reports

  • Insurance information

    • Insurance company name

    • Claim number

    • Case manager and their contact details

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